Privacy Policy
Privacy Policy
This privacy policy explains how we handle any information
collected in AI4What.
Last updated: 08/10/2024
We at AI4What S.r.l. (“AI4What,” “we,” “us,” “our”) understand that your privacy is important. This Privacy Policy explains how we collect, use, and share your personal information when you use our website and services. By visiting or using the website or services, you agree to the practices and policies described below. If you do not agree to this Privacy Policy, please do not use our services.
Any capitalized terms used in this policy but not defined here will have the meanings set forth in AI4What's Terms of Use.
Definitions
Client: A customer of AI4What.
Client Data: Personal data, reports, addresses, and other files or documents in electronic form that a User of the service stores within the service.
Personal Data: Any information related to an identified or identifiable natural person.
Public Area: The area of the site that can be accessed by both Users and Visitors without needing to log in.
Restricted Area: The area of the site that can only be accessed by Users, requiring validated login credentials.
User: An employee, agent, or representative of a Client who primarily uses the restricted areas of the site to access the service.
Visitor: An individual other than a User who uses the public area of the site but does not have access to the restricted areas.
What Does This Privacy Policy Cover?
This Privacy Policy applies to how we collect, use, and share personally identifiable information (“Personal Information”) when you are accessing or using our website or services. This policy does not apply to the practices of third-party companies that we do not own or control, or to individuals that we do not employ or manage.
AI4What does not knowingly collect personal information from individuals under the age of 18. If we learn that we have collected information from a child under 18, we will delete the information as quickly as possible. If you believe a child under 18 has provided us with personal information, please contact us at support@ai4what.com.
Legal Basis for Processing
AI4What processes personal data based on the following legal grounds:
The processing is necessary to provide the service as per AI4What’s Terms of Service.
The processing is carried out in AI4What’s legitimate interests, such as improving services.
In some cases, we will process data with your consent.
What Information Does AI4What Collect?
We collect the following types of information:
A. Information You Provide to Us
Personal Information: When you register for an account, we collect personal information such as your name, email address, and other contact details. You can choose not to provide certain information, but this may limit your ability to use some features of our services.
Customer Data: If you use our services to manage your customers’ information (such as email addresses, names, and phone numbers), we will collect and store this data on your behalf. AI4What has no direct relationship with individuals whose personal data it hosts as part of Client Data. However, AI4What is not responsible for the legality of the data you load into our system, including any personal data that is collected or processed in violation of applicable laws, such as the GDPR. It is your responsibility as the Client to ensure that you have obtained the necessary consents and legal basis for processing the personal data of your customers. Each Client is responsible for providing notice to its customers and third persons concerning the purpose for which Client collects their Personal Data and how this Personal Data is processed in or through the Service as part of Client Data.
Email Integration: If you integrate third-party services like Google, Salesforce, or others, you authorize us to access information provided by those services. This may include email content and personal data, which we use only in accordance with this policy. We store a copy of emails sent through AI4What and any received emails for purposes of presentation and service functionality.
AI4What's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use Requirements.
B. Information Collected Automatically
Whenever you interact with our website, we automatically collect information from your browser or device, such as IP address, cookie information, and browsing behavior. This helps us improve our services and user experience.
We may also use cookies and similar tracking technologies to collect information about your online activities over time. You can control the use of cookies through your browser settings, but disabling cookies may limit your use of some website features.
How We Use the Information We Collect
We use the information we collect to:
Provide and improve our services
Set up user accounts and profiles
Respond to inquiries and support requests
Analyze how users interact with the website to improve functionality
Send updates and marketing communications (if you opt-in)
Comply with legal obligations
Where We Store Your Personal Information
Your personal information may be transferred to and stored on servers located in countries outside your own. By providing us with your information, you consent to this transfer. We ensure that your data is treated securely and in accordance with this Privacy Policy, using appropriate contractual and legal protections, including GDPR-compliant Data Processing Agreements.
Will AI4What Share Any of the Personal Information It Receives?
We neither rent nor sell your personal information to third parties. We share information in the following circumstances:
Third Parties: We may employ other companies and individuals to perform tasks on our behalf and will share information with them to facilitate our services. For example, this includes database management, website analytics, and customer support.
Business Transfers: If AI4What is involved in a merger, acquisition, or sale of assets, customer information may be transferred to a third party.
Legal Compliance: We may access, preserve, and disclose information if required by law or to protect AI4What’s rights or the safety of our users.
Is My Personal Information Secure?
We take appropriate security measures to protect your personal information. These include encryption (SSL), access controls, and securing our servers and database encryption of any confidential information provided. However, no method of transmission over the Internet or method of storage is completely secure, and we cannot guarantee absolute security.
While we are not responsible for the legality of the data you collect, AI4What is responsible for ensuring the security of the personal data that is stored within our platform. We take all necessary measures to prevent unauthorized access, loss, or leakage of personal data, including encryption, secure storage, and regular security assessments.
What Personal Information Can I Access?
You can access and update certain personal information through your account settings, such as your name, email address, and other contact details. If you wish to delete your account or request that we delete certain information, please contact us at support@ai4what.com. Note that we may retain certain information as necessary to comply with legal obligations or for legitimate business purposes.
Your Choices
You have choices regarding your personal information:
Opting Out: You can opt out of receiving marketing emails by following the instructions in those emails or contacting us at support@ai4what.com.
Data Deletion: You may request the deletion of your account or personal information by contacting support@ai4what.com.
Questions or Concerns
If you have any questions or concerns about this Privacy Policy, please contact us at support@ai4what.com.
